Voice over IP (VoIP) Learning

Voice over IP (VoIP) Awareness more than Technical Knowledge

VoIP may be the talk of the town, but even the tech-friendly may not understand the basics of how Internet phone service works, according to online poll results released this week.

The survey, conducted by SunRocket, a Virginia-based Internet phone company, found that 85 percent of those questioned had heard of VoIP or Internet phone service. But only about half knew, for example, that you can use a regular telephone to make VoIP calls or that the calls do not have to go through your computer.

The poll of 2228 respondents, conducted in late February, had a margin of error of plus or minus 2 percentage points.

The poll "demonstrates that consumer awareness does not equate to consumer understanding," says Joyce Dorris, co-founder of SunRocket, was which founded in 2004.

Because the poll was conducted online the respondents were likely more "tech-savvy," SunRocket says. The vast majority of respondents, 97 percent, had Internet access at home, and about two-thirds had broadband. One in 20 already had Internet phone service.

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article: http://www.pcworld.com/news/article/0,aid,120397,00.asp